Terms & Conditions | NSP Cases
1. Shipping & Delivery
All our items are dispatched using a courier and can be tracked using a unique consignment number emailed to you at the time of dispatch. Standard delivery time is 5-10 working days, some products are on a next day delivery, this will be stated in the product description. Please check item details for confirmation. If shipping outside of the UK, please allow an extra 2-5 days for delivery time on standard products. Larger bulkier products may take longer. Please get in touch for accurate delivery times.
Privacy & Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Returns, Replacements & Refunds
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
It is the customer's responsibility to return goods in good condition with all packaging intact. If goods are returned that cannot be resold as 'brand new' the buyer will only receive a partial refund
You should expect to receive your refund within ten days of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 3 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Any issues or problems with the order must be put in writing within 14 days of receiving the delivery.
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item
2. Guarantee
All custom built cases come with lifetime guarantees:
Lifetime guarantee covers general wear and tear and manufacturing defects only.
Damage as a result of misuse is not covered under the lifetime guarantee.
Lifetime guarantee excludes castors and all internal foam / carpet.
NSP Cases reserves the right to request the product to be returned for inspection before warranty is granted.
This guarantee does not apply, however, if the usability is restricted by improper use or externally occurring forces (particularly flight or transport damage, e.g. deformation, body breakages, scratches wear etc.) or by liquids. We advise that flight or transport damage should be reported to the carrier (e.g. rail or airline company) in order to gain compensation from them.
To the extent permitted by law, NSP Cases liability is limited to the case and not the owner’s case contents, we do not hold the responsibility if the contents of the case is damaged.
3. Ordering
You may order online using our secure checkout, over the phone or email. We also accept Purchase Orders, please email them to sales@theflightcasecompany.comAll orders placed on this website will be subject to acceptance in accordance with these Terms and Conditions. Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
- The product you ordered is out of stock.
- Non-authorisation of payment.
- We have identified a pricing or product description error.
- Miss-calculated shipping costs.
- There is a system or procurement failure; and failed customer validation checks.
- Other restrictions for the country you have selected which prevents fulfilling your order for delivery.
4. Payment, Pricing & Promotions
We do our best to keep prices as competitive as possible online, if you would like to be informed about our latest offers please sign up to our electronic newsletter.
Sales, Periods of Discount & Promotions (for example Black Friday and/or Flash Sales and product discounts): Sale prices are ONLY available through our online website during the time advertised or whilst stocks last and cannot be purchased over the telephone or in-store. Discount does not apply to any custom cases or custom work within this period. This is a web-only offer and discount is automatically applied. Automatically applied discounts may also not work in conjunction with other offers or discount codes advertised. Any telephone orders or orders via email may not receive the discount unless otherwise agreed. Please be aware that sale items may also have a longer lead time than advertised.
All sale prices advertised are base prices which may exclude any optional extras and/or shipping charges.
Special Offers, Price Reductions and Discount Codes do not apply to Custom Cases.
Black Friday 2021: Black Friday 2021 sale prices are ONLY available through our online website during the time advertised or whilst stocks last and cannot be purchased over the telephone or in-store. Discount rates may vary between products. Discount does not apply to any custom cases or custom work within this period which includes cases via our 3D Case Designer. This is a web-only offer and the discount is automatically applied. Any telephone orders or orders via email may not receive the discount unless otherwise agreed.
Please be aware that sale/promotional items will have a longer lead time than advertised due to an increase in orders. All sale prices advertised are base prices that exclude any optional extras and/or shipping charges. Other discounts do not work in conjunction with this offer. Special Offers, Price Reductions and Discount Codes do not apply to Custom Cases. Additional shipping costs may apply.
Black Friday Charity Donations 2021: Customers are able to choose who we donate to, however, in the event customers do not select an option all remaining donations will be distributed evenly across the 4 options.
5. Viewing Orders
You can view your current and past orders through your account online. If you have forgotten your password you can request for your user account to be reset.6. Updating Account Information
If you need to update any information with a current order please email us info@theflightcasecompany.com or call our customer services on 01622 724900.Custom Flight Cases
No refunds will be accepted on any custom built flight cases that have been specifically designed for your order. This also includes any cases built to order via our online 3D Case Designer. If for any reason the fault is found to be of NSP Cases, we will organise the collection and either supply a new case or provide the necessary changes as agreed with the customer.
All dimensions need to be confirmed via email. Under no circumstances do we take dimensions for a flight case over the phone.
Special Offers, Price Reductions and Discount Codes do not apply to Custom Cases.